All your questions answered
Who are we?
Vapoholic is the UK’s leading shortfill e-liquid shop. We started out with one simple mission: to give vapers the best e-liquids at the best prices with unbeatable service!
As keen vapers ourselves, we weren’t satisfied with the mass-produced e-liquids for what we were paying. So, we began crafting our own UK-made premium e-juices with the mantra:
If we won’t vape it, it never leaves our doors!
By manufacturing our own carefully blended vape juices, we can pass on great savings to you by cutting out the middleman. We never compromise on quality and with our wide range of shortfill, nic shots, 10mls, CBD and hardware, we’ve got all your vaping needs covered.
- PASSIONATELY CRAFTED PREMIUM UK E-LIQUIDS
- UNBEATABLE DIRECT-FROM-MANUFACTURER PRICES
- FREE UK DELIVERY ON ALL ORDERS OVER £20
- 5 STAR REVIEWS WITH OVER 250,000 SOLD
- SAME DAY DISPATCH ON ORDERS PLACED BEFORE 3pm MON-FRI.
All our e-liquids are Tobacco Products Directive (TPD) compliant and we are registered with the Medicines and Healthcare products Regulatory Agency (MHRA).
Want to know more about Vapoholic? Read more about our story here.
How can you keep your prices so low and have such high quality?
The usual e-liquid shop will be the middleman between the manufacturer and you, taking their cut in the meantime.
By manufacturing our own e-liquids, you get direct-from-the-manufacturer prices. We never compromise on quality though and all our e-liquids are produced in the UK in a state-of-the-art ISO 7 clean room using premium ingredients from carefully selected suppliers.
We batch test and batch code our e-liquids to ensure quality and safety.
How do I place my order?
Pick your product, and for e-liquids the size and nicotine strength, and just add to your basket. You can then view your cart, continue shopping or proceed to the checkout for payment.
What payment options do you offer?
You can pay by PayPal (except for CBD e-liquids), Visa, Mastercard, Maestro or American Express.
Can I cancel or amend an order?
If you notice a mistake with your order or wish to cancel an order, please contact our customer services by phone on 0161 273 8216 or via our Contact Us form here.
What name will appear on my bank statement?
Our name will appear as Ecig Vapers Ltd on your bank statement.
Do you offer any discount codes for e-liquids?
Also, check our social media pages regularly to take advantage of our regular flash sales on all our products.
What is Feefo?
We are dedicated to providing amazing service for our customers and we love to hear your feedback. To ensure the reviews you read are always genuine, we have partnered with one of the biggest and most trusted customer feedback engines in the world, Feefo.
After completing your purchase via the website, you will be sent an email from Feefo inviting you to offer your feedback.
Learn more about our partnership with Feefo here.
What delivery options do you have?
We offer both standard and express shipping options. We are also able to deliver internationally but we suggest checking on your local import regulations for vape products before ordering as we cannot take responsibly for items seized or destroyed by customs or any customs charges.
See here for more information on delivery options, costs and timings.
Can I track my parcel?
Unfortunately, we don’t provide tracking numbers at this time. If you have any issues or questions regarding your order, please contact customer services by phone on 0161 273 8216 or via our Contact Us form here and we’ll be happy to help.
How will my order be delivered?
All orders are carefully packed in our warehouse using protective cardboard, air cushions, foam or bubble wrap to ensure they arrive to you safely.
Packaging is plain with a return address on the outside to Vapoholic.
Do I have to sign for my order?
No. For UK orders, if you are not at home when your order is delivered, Royal Mail will leave a note.
How do I make a complaint?
We strive to ensure you are always happy with any product you purchase from us, but in the unlikely event you would like to make a complaint, please contact customer services by phone on 0161 273 8216 or via our Contact Us form here.
For more details on how to make complaints, see here.
What is vaping?
Vaping is using an electronic cigarette (e-cigarette or e-cig) as an alternative to smoking tobacco. As opposed to cigarettes, nothing in burnt when using an e-cig. Instead a liquid, known as e-liquid, vape juice, vape liquid or e-juice, is heated to produce a vapour which is inhaled.
Is vaping safer than smoking?
As nothing is burnt when vaping and e-liquids contain very few ingredients, you are not exposed to the toxins and cancer-causing chemicals found in tobacco smoke.
Is passive vaping as dangerous as passive smoking?
No. According to the NHS,
“Smoking e-cigarettes, also known as vaping, doesn’t produce tobacco smoke so the risks of passive smoking with conventional cigarettes don’t apply to e-cigs.”
For more information on passive smoking vs. passive vaping, see here.
Can vaping cause popcorn lung?
No. According to Cancer Research UK,
“There’s no good evidence that e-cigarettes could cause the lung condition called popcorn lung. There’s been no cases of popcorn lung reported in people who use e-cigarettes.”
For more details, see here.
What is the legal age for vaping in the UK?
The legal age for vaping in the UK is 18. We also only sell our vape products to over-18s.
How much money will I save compared to smoking?
That depends on how much you smoke (and vape)! But one 60ml shortfill e-liquid will cost around £6.99 and last a typical vaper about 3 days. 20 cigarettes per day over the same period will cost around £30!
What are the ingredients in e-liquids?
Our e-liquids contain only propylene glycol (PG), vegetable glycerin (VG), EP/UPS pharmaceutical grade nicotine and flavourings.
Our range of CBD Calm e-liquids also contain certified 99.9%+ pure premium grade cannabidiol (CBD) isolate in strengths of 1000/2000mg.
What VG/PG ratio should I choose?
The VG (vegetable glycerin) content dictates how much vapour is produced while the PG (propylene glycol) carries the flavour.
Therefore, the standard ratio is 50%VG:50%PG. However, many vapers like more clouds so 70%VG:30%PG is a good choice for them.
All our shortfill e-liquids are 70%VG:30%PG.
What is the difference between 10ml e-liquids and shortfills?
The EU Tobacco Products Directive (TPD) limits the sale of nicotine containing e-liquids to 10ml. However, you will find buying 10mls isn’t very cost-effective or environmentally-friendly over the long run.
Shortfill e-liquids, on the other hand, are supplied nicotine-free so can be sold in much larger bottles (usually 60ml-120ml). There is a small space left in the top of shortfill bottles for you to add your own nicotine shots which are included in your order.
What is a nicotine shot?
Because shortfill e-liquids are supplied nicotine-free in bottles larger than 10ml, nicotine shots (AKA nic shots) are supplied with your order for you to add yourself.
How do I use shortfill e-liquids?
It’s easy to use shortfill e-liquids. All you need to do is:
- Open the shortfill bottle
- Remove the nozzle
- Pour in the supplied nicotine shots
- Pop the nozzle back into place
- Close the lid and shake vigorously for 60 seconds
Though you can vape immediately, if choose 6mg/ml or above strength nicotine, it’s a good idea to leave the e-liquid to steep for 24-48 hours for a smoother taste.
For more information on shortfill e-liquids, see here.
Does adding nicotine shots into shortfill e-liquids dilute the taste?
No. Shortfills are supplied at the correct concentration to match the amount of nicotine to be added.
What strength of nicotine should I choose?
This is largely down to personal preference but as a rough guide, use the following nicotine calculator:
- 0mg – No nicotine at all
- 3mg – The most popular choice for vapers
- 6mg – Full flavour e liquid with a higher nicotine percentage
- 12mg – The mid-range for ex casual smokers
- 18mg – Very high for those who were a heavy smoker
Learn more about nicotine strengths here.
What’s the difference between standard (freebase) nicotine and nicotine salt?
Salt has less of a throat hit than standard nicotine. This makes it particularly useful for vaping higher strengths of nicotine and therefore a good choice for those using vaping to quit smoking.
Salt also releases nicotine into the bloodstream a lot quicker than standard nicotine which has a more even release. Again, ex-smokers may prefer this quicker absorption rate.
That said, some ex-smokers still prefer standard nicotine because the throat hit is more similar to the sensation of smoking cigarettes.
Which one you prefer is down to personal preference.
Learn more about the difference between standard nicotine and salt here.
What flavour of e-liquid should I start with?
Which flavours you like best is down to personal preference, but take a look at the best rated e-liquids by our customers here to give you some ideas.
You can also take advantage of our 10ml testers for only £0.99 to try new flavours before splashing out on a full bottle.
How do I look after my e-liquid?
Keep your e-liquid sealed in a cool, dark place away from sunlight. Actually, the fridge would be the best place!
Don’t exceed the best before date shown on the bottle.
For more information on how to look after both your e-liquids and e-cig, see here.
How long will 10ml of e-liquid last me?
This is really down to how much you vape! But the average vaper will go through about 5ml of vape juice per day.
If you are using higher wattages, sub ohm coils and high VG e-liquid, you will use more though.
How do you test your e-liquids?
All our e-liquids are EU Tobacco Products Directive (TPD) compliant and manufactured in the UK in a state-of-the-art ISO 7 clean room following all Good Manufacturing Practice (GMP) protocols.
To ensure quality and safety, our e-liquids are batch tested and batch coded.
We are also registered with the Medicines and Healthcare products Regulatory Agency (MHRA) so you can be sure you are getting the highest quality product.
What is an e-cigarette?
E-cigarettes or e-cigs are battery operated devices which use an atomiser to heat an e-liquid to produce a vapour. They are a much safer alternative to smoking and are used to help people quit smoking altogether.
Public Health England and the Royal College of Physicians say there’s at least 95% less risk from electronic cigarettes.
Check out our new to vaping guide for more information on e-cigs, e-liquids and more.
What is an atomiser?
The three basic parts of an e-cig are the battery, a cartridge, pod or tank to hold the e-liquid and an atomiser to vapourise the e-liquid.
The atomiser consists of a coil, a wick and a connection to the battery. Vapour production and taste are directly related to the atomiser so, if your e-cig allows, it will need to be replaced or at least the coil and wick replaced regularly.
What is a tank?
Some models of e-cig use e-liquid supplied in a cartridge, others take a pod and some have a tank for you to fill with e-liquids manually.
A tank can be a piece of kit in its own right if you are using a mod and can be interchanged between e-cig mods using the industry standard 510 connection.
What types of e-cigs are available?
There many kinds of e-cig available, but they generally fall into 3 categories: cigalikes, pens and mods. Cigalikes are the simplest, pens a step up and mods are the most sophisticated.
Also, check out our range of e-cigs and other vaping hardware here.
What’s the difference between mouth-to-lung and direct-to-lung vaping?
Mouth-to-lung (MTL) means you are using an e-cig that has a tighter draw and you hold the vapour in your mouth momentarily before inhaling. This is more akin to the action of smoking so is useful for those people making the switch from cigarettes to e-cigs. MTL devices are usually lower wattage and can take higher strengths of nicotine.
Direct-to-lung (DTL) set ups let you inhale straight from the atomiser into your lungs with the help of increased airflow. This means a greater cloud production and more flavoursome vape. However, the more intense hit means that the nicotine strength also has to come down to 6mg or less or it would be unpleasant. Vapers using DTL devices will usually choose high VG e-liquids which also helps to produce bigger clouds.
How can I clean my tank?
See our e-cig maintenance guide here to find out how to clean your tank.
How do I build my own vaping coil?
If you have a rebuildable atomiser (RBA), you can either purchase coils or a more cost-effective way is to make your own.
Check out our quick guide here to find out how to build your own vaping coil in 2 minutes.
What is sub ohm vaping?
Sub ohm vaping means using a device with atomiser coils with a resistance of less than 1 ohm. Coils with less than 1 ohm resistance can take more wattage so they get hotter and produce more clouds.
Learn more about sub ohm vaping here.
Can nicotine salt be sub ohmed?
Yes, but keep the strength to 6mg or under or the nicotine hit would be too great. Just remember, as the ohms come down so does the nicotine strength.
What is a mech mod?
A mechanical mod, or mech mod, is an e-cig in its most basic form. It consists of just a tube for the battery, an atomizer and a button to connect the two. Mech mods can be dangerous so they aren’t really for new vapers.
Learn more about the differences between regulated and mech mods here.
How do I replace my batteries?
Some models of e-cig have an integrated rechargeable battery which can’t be removed. If you have an e-cig with a removeable battery though, we recommend using Sony VCT4 or Sony VCT5 batteries. Please see the manual that came with your e-cig to find out which one is suitable.
You can purchase them as well as intelligent battery chargers here.