UK DELIVERY INFORMATION

We have three distinct Courier Service options, as well as a Click & Collect option. You have the option of using Royal Mail, Parcelforce, or DPD as your preferred delivery courier.
We now dispatch 7 days a week excluding bank holidays.

*Our Cut off Monday to Friday is 2:30pm for DPD & 4:30pm for Royalmail. Saturday cut off is 11:30am for Royal Mail & 1:30pm for DPD. Only DPD is dispatched on Sunday the cut off is 1:30pm

We offer:

  • FREE standard delivery for orders over £20
  • FREE next working-day delivery option via Royal Mail or Parcelforce for orders over £30
  • FREE next-working-day delivery via any of our courier partners for orders over £40
  • FREE Click & Collect will appear on Checkout if available in your Area!

ORDERS UNDER £20

Standard Tracked Delivery: £2.95
Delivery Time: 2 – 4 Working Days

Express Tracked Delivery: £3.95
Delivery Time: 1 – 2 Working Days

ORDERS OVER £20

Standard Tracked Delivery: FREE
Delivery Time: 2 – 4 Working Days

Express Tracked Delivery: £2.45
Delivery Time: 1 – 2 Working Days

ORDERS OVER £30

Standard Tracked Delivery: FREE
Delivery Time: 2 – 4 Working Days

Express Tracked Delivery: FREE
Delivery Time: 1 – 2 Working Days

ORDERS UNDER £20

DPD Next Working Day: £4.95
Delivery Time: 1 Working Day*

ORDERS OVER £20

DPD Next Working Day: £2.95
Delivery Time: 1 Working Day*

ORDERS OVER £30

DPD Next Working Day: £0.95
Delivery Time: 1 Working Day*

ORDERS OVER £40

DPD Next Working Day: FREE

Weekend Delivery option available for any order value

DPD Saturday Delivery: £5.99

DPD Sunday Delivery: £5.99

ORDERS UNDER £40

NOT AVAILABLE

ORDERS OVER £40

Express Tracked Shipping : FREE
Delivery Time: 1 Working Day*

*Our Cut off Monday to Friday is 2:30pm for DPD & 4:30pm for Royalmail. Saturday cut off is 11:30am for Royal Mail & 1:30pm for DPD. Only DPD is dispatched on Sunday the cut off is 1:30pm

Tracking Information

We like to keep you in the loop. This is why your parcel is tracked all the way through the order process. You will receive key updates on the progress of your order from accepting your order, picking and packing, and Royal Mail updates all the way to your front door.

Packaging Information

All orders are carefully packed in our warehouse using either protective cardboard, air cushions, foam or bubble wrap to ensure they arrive to you in perfect condition. Packaging is plain with a return address on the outside to Vapoholic.

WHEN WILL MY ORDER ARRIVE?

Most orders sent by express will arrive in 1-2 days. Second class will take 2-4 working days. If your order does not arrive within 10 working days (two weeks) after it was shipped we guarantee to send you out a replacement straight away. While we understand the frustration this may cause, we must wait 10 working days before we can declare a package as lost with Royal Mail. As such, we are simply unable to send any replacement packages until the 10th working day has passed.

As all our orders are tracked, you can keep an eye on its progress throughout the delivery process!

European Union Flag EU DELIVERY INFORMTATION

Most orders sent by express will arrive in 1-2 days. Second class will take 2-4 working days. If your order does not arrive within 10 working days (two weeks) after it was shipped we guarantee to send you out a replacement straight away. While we understand the frustration this may cause, we must wait 10 working days before we can declare a package as lost with Royal Mail. As such, we are simply unable to send any replacement packages until the 10th working day has passed.

As all our orders are tracked, you can keep an eye on its progress throughout the delivery process!

Worldwide Delivery Information

Orders over £100 will receive FREE International Shipping. We use Royal Mail International Shipping to offer International Tracked Delivery. Delivery times vary between countries so we’re unable to give estimated shipping times for any orders outside of Mainland UK. Please check your local import regulations for vape products before ordering as we cannot take responsibly for items seized or below destroyed by customs or any customs charges. Further, occasionally your items might incur further delays at customs whilst they complete their checks. In these instances we cannot fast-track the process, nor can we send a replacement.

WE ARE CURRENTLY UNABLE TO SHIP TO USA, INDIA AND DENMARK

ORDERS

Before 2:30pm – Thursday
Expected Delivery Royal Mail 24 : Friday
Expected Delivery Royal Mail 48 : Saturday

After 2:30pm – Thursday
Expected Delivery Royal Mail 24 : Saturday
Expected Delivery Royal Mail 48 : Tuesday

Before 2:30pm – Friday
Expected Delivery Royal Mail 24 : Saturday
Expected Delivery Royal Mail 48 : Tuesday

After 2:30pm – Friday
Expected Delivery Royal Mail 24 : Wednesday
Expected Delivery Royal Mail 48 : Thursday

ORDERS

Before 2:30pm – Thursday
Expected Delivery : Friday

After 2:30pm – Thursday
Expected Delivery : Tuesday

Expected DPD Sat Delivery : Saturday*

Expected DPD Sun Delivery : Sunday*
* On Christmas Eve & New Year Eve, you must select DPD Sunday delivery

Before 2:30pm – Friday
Expected Delivery : Tuesday
Expected DPD Sat Delivery : Saturday

After 2:30pm – Friday
Expected Delivery : Wednesday

* There will be no deliveries on Christmas Day & New Year

ORDERS

Before 2:30pm – Thursday
Expected Delivery : Friday

After 2:30pm – Thursday
Expected Delivery : Tuesday

Before 2:30pm – Friday
Expected Delivery : Tuesday

After 2:30pm – Friday
Expected Delivery : Wednesday

Parcel Not Arrived? Taking Too Long?

In most instances orders arrive within the dates specified above, however due to reasons outside of our reasonable control, this can take longer. For domestic orders, please allow 10 working days for your order to arrive. If at this time your order has not arrived, we can look into your order with our dispatch courier and arrange either a refund or a replacement.

For international orders, please allow 40 working days for your order to arrive. If at this time your order has not arrived, we can look into your order with our domestic courier, and your international courier service and arrange either a refund or a replacement.

Your order is tracked, and is marked as delivered but hasn’t arrived?

Please contact us and we will raise an enquiry with our courier service. You will be required to submit a missing parcel declaration, in which will be submitted to the courier service for fraud prevention measures.