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COVID-19 UPDATE:

We are experiencing delays of 2-4 working days on all orders shipped by Royal Mail. Please be assured that we are dispatching orders same day with all orders placed Mon-Fri before 3pm, however, Royal Mail are experiencing delays all across the country with all online retailers.

Please be aware that orders placed from overseas may experience significant delays. You can see if your country is affected here >

If you are looking to receive your order as soon as possible we would recommend either Express or Express Tracked.

We are also receiving a lot of emails in regards to tracking your parcel. We are responding to these as quickly as we can however unless your order is tracked we can only give you the following update:
1. Your order has been delivered
2. Your order is still out for dispatch
3. Your order has been returned to depot and you need to reschedule the delivery. You would have received a red slip from Royal Mail in this instance and you can reschedule directly with them.

If your order hasn’t arrived then please assume your order is still out for delivery. If your order hasn’t arrived after 7 working days, then please get in touch with us using our contact form with your order number so we can look into this for you.

Free delivery on E-Liquids

We use Royal Mail to ensure you receive your orders quickly and safely. We offer FREE express delivery for e-liquid and hardware orders over £50 and FREE standard delivery for orders over £20 in the United Kingdom.

Looking for next day delivery?

All e-liquid and vape juice orders placed before 3pm Monday to Friday (excluding bank holidays) will be dispatched same day to the UK. E-liquid orders which are purchased before 3pm with Express delivery options will therefore be eligible for next working day delivery.

See all the e-liquid delivery options, prices and timeframes below:

UK Orders over £50

All UK e-liquid and hardware orders over £50 enjoy FREE express UK delivery (1-2 working days)

Express Tracked order delivery £0.50 (1-2 working days)

UK Orders over £20

All UK e-liquid and hardware orders over £20 enjoy FREE standard delivery (2-4 working days)

Express e-juice and hardware delivery (1-2 working days) only £1.95

Express Tracked order delivery (1-2 working days) £2.45

Orders under £20

UK e-liquid and hardware orders under £20 only £1.95 for standard delivery (2-4 working days)

Express delivery (1-2 working days) £3.45

Express Tracked order delivery (1-2 working days) £3.95

European Deliveries under £100

Austria, Belgium, Cyprus, Denmark, France, Germany, Greece, Guernsey, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland

All UK e-liquid and hardware orders over £100 enjoy FREE international tracked delivery

European Standard delivery £5

European Tracked delivery £7

All other countries

All UK e-liquid and hardware orders over £100 enjoy FREE international tracked delivery

International Standard delivery £7

International Tracked delivery £10

For international customers, please check your local import regulations for vape products before ordering as we cannot take responsibly for items seized or destroyed by customs or any customs charges.

Tracking

If you have chosen any of our tracking options you will have received an email from Royal Mail with details on how to track your items.

Packaging

All orders are carefully packed in our warehouse using either protective cardboard, air cushions, foam or bubble wrap to ensure they arrive to you in perfect condition.

Packaging is plain with a return address on the outside to Vapoholic.

Parcel hasn’t arrived or is taking longer than expected?

Occasionally, and with circumstances out of our control, postage may take longer depending on your area, weather conditions, or trouble delivering with the delivery driver. In these instances, we recommend allowing an extra grace day. If you have still not received your package within the grace day, please contact customer services.

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