To improve your experience of this website we collect some information from you as you use it. In collecting this information we are acting as a data controller, and as such are required by law to provide you with information about us, how and why we use your data, and what rights you have related to our collection and use of that data.
Whenever you access the Vapoholic website, Vapoholic (Company number 10671550) is the data controller.
Information we may collect from you
We may collect and process the following data about you:
- Information provided by you to us in the course of your dealings with us. You may be asked to provide information at the time of registering to use our website, when purchasing or subscribing to goods or services made available through our website, or when requesting further services and/or information from us.
- Any information requested by us from you when you enter a competition or promotion sponsored by us, or when you report a problem with our website.
- Details of transactions carried out through our website, including payment, address details and the fulfilment of your orders.
- Details we receive from credit reference or fraud detection agencies in the course of any transaction carried out through our website.
- Details of your visits to our website, including (but not limited to) traffic data, location data and the website resources you access.
Who we are
We are Ecig Vapers Ltd who owns Vapoholic . Our address is 25 Dolphin Street, Manchester M12 6BG.
You can contact us by post at this address, by contacting us here or by telephone on 0161 273 8216.
When you use our website
Our website relies on a number of cookies, used by ourselves and by third parties, to deliver a better service to you. When you use our website to browse the products, services and information we make available these cookies allow the website to function, collect useful information about visitors, and improve your experience as a user of the website.
When you submit an enquiry via our website
When you submit an enquiry via our website we will ask you to provide your name, telephone number and email address. This information will be used to respond to your query, which may include providing you with any requested information about our products and services. We may also send you one or more emails after your enquiry, to follow up your query and ensure that we have answered it to your satisfaction. We do this based on a legitimate interest in providing you with accurate information about our products and services prior to a sale.
Your enquiry is stored and processed as an email within the European Economic Area. It is also logged on a Content Rights Management system on a cloud server based within the European Economic Area.
We do not use your information to any automated decisions that might affect you. We do not retain your card details. Any emails are stored locally for five years, after which they are securely archived and kept for a further ten years. At the end of this period they are deleted CRM records are kept for five years from the date of your last contact with us.
When you purchase a product from our website
When you purchase products through our website we ask you to provide us with your name, billing and delivery addresses, date of birth, contact telephone number and email address. We will also record your Internet Protocol (IP) address, which is your computer’s identifying address on the internet. This information is required so that we can complete your purchase, process your order and have it delivered to you. We record your IP address to verify that the correct tax was applied to the sale, as we are required to do by law.
Your information is stored on our website and cloud server, both of which are located within the European Economic Area. Your credit card details are passed to a third party payment provider. We do not store credit card details nor do we share customer details with any 3rd parties.
Order information is not used to make any automated decisions that might protect you. We store this information for an indefinite period to assist with future orders.
Your rights as a data subject
By law, you can ask us what information we hold about you. If any of this information is inaccurate you can ask us to correct it. If we have asked for your consent to process your personal data, you can withdraw that consent at any time.
If we are processing your personal data with your consent, or to allow us to fulfil a contract, you can ask us for a copy of that information in a machine-readable format, so you can transfer it to another provider.
If we are processing your personal data for reasons of legitimate interest, you can request that your data is erased.
If you believe we are not using your information lawfully you have the right to ask us to stop using it for a period of time.
In some circumstances you also have the right to ask us not to make decisions that may affect you by means of automated processing or profiling.
To submit a request regarding your personal data please use the contact information provided above in the Who we are section.
Your right to complain
If you wish to complain about how we use your information, please feel free to contact us directly so we can discuss and resolve your concerns. However, you also have a right to contact the Information Commissioner’s Office directly. This can be done through their website.