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Gold, Gold, Gold, Platinum!

Nothing makes us prouder than being recognised for the high quality service we provide, which is why we’re delighted to announce that Vapoholic has received its Feefo Platinum Trusted Service Award for 2023.

Having achieved the Gold Trusted Service Award for 3 years running, we’re thrilled to have earned Feefo’s highest possible recognition – the Platinum Trusted Service Award.

To achieve the Gold Trusted Service Award, companies must have collected reviews with a Feefo service rating of between 4.5 and 4.9 during the previous calendar year. After we achieved that feat for 3 consecutive years, for our fourth year we’ve now received the prestigious Platinum Trusted Service award.

Since partnering with the third-party service this has been one of Vapoholic’s many goals, and Managing Director, Shahid Nazir, would like to thank Feefo – and of course our loyal customers – for this prestigious award. 

“We’re delighted to receive our Platinum Trusted Service Award from Feefo, which is all the more meaningful as it’s based on the experiences of real customers and real-life experiences,” he said.

“Customer satisfaction is at the core of everything we do. Ensuring their happiness is what drives us to maintain our high standards, so knowing our customers recognise this is great as it shows the entire Vapoholic team are meeting our customers’ high expectations.

“I’d also like to thank all the customers who took the time to leave reviews – without you sharing your experiences with others, we wouldn’t have won this award and hearing your opinion helps us listen, make changes and ensure our quality of service is always improving.”

Congratulating us on receiving the award, Head of Customer Success, Kim Burgess, said:

”The Trusted Service Awards recognise companies which go above and beyond to provide the very best in customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years.

“A particular congratulations to our Platinum Trusted Service Winners – it’s an extremely tough challenge.”

Thanks again for all your helpful feedback. Not only does it help others recognise the excellent service we provide, but hearing your thoughts allows us to keep improving to bring you the best possible online shopping experience. 

We look forward to seeing your feedback in 2023!

Feefo is a leading global customer reviews platform on a mission to empower its clients and give them a greater understanding of how their customers experience their products and/or services.

Since 2014, Feefo has recognised businesses which deliver exceptional experiences with its Trusted Service Awards.These Trusted Service Awards are unique as they’re based purely on customer feedback, meaning they’re a true reflection of a company’s strong commitment to excellent customer service.